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Thank you for attending my case study presentation!
Case Study: Using Service Design to Achieve Process Improvement
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We'd like to offer some resources to learn more about service design. Click through for books, articles, and podcasts.
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Connect
Please do connect with me online.
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LinkedIn: Marina Terteryan
Twitter: @thewhylab
Podcast: WhyServiceDesignThinking.com
Books
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This is Service Design Doing by Marc Stickdorn, Adam Lawrence, Markus Edgar Hormess, Jakob Schneider
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Good Services: Decoding the Mystery of What Makes a Good Service by Louise Downe
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Practical Empathy: For Collaboration and Creativity in Your Work by Indi Young
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