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Thank you for attending my case study presentation!
Case Study: Using Service Design to Achieve Process Improvement
We'd like to offer some resources to learn more about service design. Click through for books, articles, and podcasts.
Connect
Please do connect with me online.
LinkedIn: Marina Terteryan
Twitter: @thewhylab
Podcast: WhyServiceDesignThinking.com
Books
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This is Service Design Doing by Marc Stickdorn, Adam Lawrence, Markus Edgar Hormess, Jakob Schneider
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Good Services: Decoding the Mystery of What Makes a Good Service by Louise Downe
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Practical Empathy: For Collaboration and Creativity in Your Work by Indi Young
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